Business Telephone Systems Customised to Your Specifications
Cloud & Hybrid Telephony Solutions
To Match Your Requirements
Call Auditing & Reporting
Free Installation - Setup
Configuration & Training
HD Voice Quality
Enterprise-Grade Call Quality With Low Latency, High Availability & Reliable Connectivity
Answer Business Calls From Anywhere
With Our Cloud Softphone Solution
Business Telephone Systems Built For Business
Simple. We build & supply Telephone Systems.
Be it 1 handset or 100 handsets with one small office or a multi-national organisation with multiple offices.
We analyse your specific telephony requirements and build a customised telephone solution to match your unique requirements.
No solution is too small or too big for our team.
We can support phone systems on any type of technology – NBN – Fibre – Wireless – Each Solution is built around our client requirements
Indefinitely Connected. Anywhere.
Communication is key for any business – Your business cannot afford to be missing calls or experiencing poor call quality. A robust & reliable telephone system plays an integral part to the success of any business.
Our business phone systems are built to perfection. We rigorously test our equipment before deployment at your premises. We continuously test your telephone equipment to ensure uptime & customer satisfaction.
Your phone system is workable from any location. You can connect to your phone system from your laptop, mobile or by using the traditional handsets at your office. Ask us how.
Business Telephone Systems Features
Feature Set of Our Telephone Systems
IVR Attendant
Voicemail to Email
All your voicemails are automatically emailed to you as audio files (.WAV format). Never miss a voicemail again.
Plug & Play Handsets
Choose from our range of pre-configured handsets. Plug-and-play simplicity makes setup and relocation a breeze
24/7/365 Support
We are available to fix any problems at all times of the day or night
Multiple Divert Locations
Divert to a mobile, and optionally, setup a chain of diversions (to other mobiles and landlines) if that number rings out.
Group Number
Assign your staff to a particular group (eg. Sales team) and setup a number that rings all group members.
Call Conference Rooms
Setup a conference room, where staff and customers can dial in and have a group conference call
Call Reporting & Logs
Our Team can provide you with call reports of all inbound/outbound call statistics grouped by any matrix
BYO Numbers
You won't lose your numbers when you switch to us.
We can transfer your numbers to our network at no cost to you
Cloud Based Business Telephone Systems
No Hardware.
No Configurations.
No rewiring.
Just Plug & Play
A phone system with all the bells & whistles hosted at our Data Centres.
No expensive hardware & a jungle of cables at your office – Just one cord connected to your telephone handset and the telephone rings! No complex configurations or knowledge required – just pick up the handset & dial.
Our technicians will install & maintain your handsets end to end. We provide ongoing free technical support for all our handsets we provide and will replace any faulty handsets at no cost to you.
We will install & configure the handsets FREE and no costs to you – and re-cable your office to suit a cloud phone system at no cost to you.
Number Porting
Retain Your Existing Numbers
By opting to select Telnetworks as your Business Telephone Systems provider, in most cases, you can retain your current business phone numbers through a process known as number porting.
Number porting is the process of transferring your existing telephone number from your current telecommunications provider to our network without changing the number your customers already know.
Whether you have local, national, or business numbers, porting allows you to maintain continuity of your telephone number whist upgrading to our Business Telephone Systems.
Most Australian business numbers can be transferred. This includes Geographic numbers (02, 03, 07 and 08 numbers), 1300 business numbers, 1800 freecall numbers, Business Direct Inward Dial (DID) numbers, Multi-line business services, Existing SIP or ISDN services (subject to eligibility).
Our provisioning team will confirm the eligibility of your services before commencing the installation and porting process.
Call Routing Features
Phone System Call Flows to Make the Most of Every Incoming Call
Simultaneous Rings
State-Based Routing
Automatically route incoming calls to the appropriate State office. e.g. All NSW calls to NSW office & so on.
Time of Day Routing
Based on the time of day & day of week direct calls or play certain voicemail messages
Always Available Phone
Don't lose calls to the 'busy' tone. If your line is busy, calls can be setup to overflow to other lines, numbers or handsets
Telnetworks SIP Softphones
Take Your Business Phone Anywhere
A SIP soft phone transforms your computer, laptop, smartphone or tablet into a fully featured business telephone. Connected securely to your business phone system over the internet, a soft phone allows staff to make and receive calls using their business extension from virtually anywhere.
Whether your team is working from the office, at home or on the road, they enjoy the same professional calling experience, complete with caller ID, call transfer, voicemail, presence status and extension dialing. SIP soft phones use the same VoIP technology as modern business phone systems, providing excellent call quality while reducing the need for dedicated desk phones.
At Telnetworks, we have our in-house built soft phone solution – deployable within minutes. We can configure our SIP soft phones alongside your business phone system so your team stays connected wherever they work.
Our technicians handle setup, provisioning and ongoing support, ensuring your soft phones integrate seamlessly with your business extensions, call routing, voicemail and other phone system features. Whether you need a single remote user or a company-wide deployment, we can tailor a solution that keeps your business connected, productive and ready for every call.
Sales Engine
Your Phone System as a Sales Funnel to Cross & Upsell
Instead of generic music, use the time 'on hold' to advertise your other products & services and incentivize your customers or potential leads
See who is calling before you pick up. The external users caller ID is displayed for all calls.
Have a selected landline number show as the caller ID whenever someone from your office calls outside the company.
Completely customise what music or greetings your callers hear while 'on hold'. Our systems can be configured to pay anything
Business Productivity
Increase Productivity & Increase Customer Satisfaction Using Your Business Telephone System
Intercept an incoming call going to another user & pick up the call keeping your clients always satisfied
Put an existing call on Park or 'Hold' and pick it up from another extension
While on a call you will hear a beep to indicate another call or new voicemail message
Store contacts on your phone handsets or have a global address book which automatically deploys to your phone
Perform transfers of active calls from one handset to another or a group of users
Have unique extension numbers for staff members across your office. Each extension can be your handset or laptop
When your line is busy, call forwarding directs your incoming calls to a different number (instead of voicemail)
Place calls on hold, and retrieve from hold, at the touch of a button. Callers hear 'hold' music until retrieved or transferred.
Set keys on your phone to show the status of another users line to show if busy or available
Frequently Asked Questions
The best business phone system depends on your business size, number of employees, office locations and remote working requirements. Cloud-based VoIP systems are now the preferred solution for most Australian businesses due to their flexibility, scalability and lower operating costs.
Yes. Existing business numbers can usually be transferred (ported) to your new phone system, allowing your business to continue operating without changing contact details.
Absolutely. Staff can answer business calls using desk phones, laptops or smartphones while presenting the same business caller ID.
Many cloud phone systems can be deployed within days, depending on the size of your organisation and any number porting requirements.
Modern cloud phone systems use encrypted voice technology and enterprise-grade hosting environments to provide secure and reliable communications.
Yes. Businesses with offices across Australia can operate under one unified phone system with shared extensions, call transfers and centralized management.
Why Businesses Trust Telnetworks
With A Business Telephone System
For more than 20 years, Telnetworks has delivered business communication solutions across Australia.
What Sets us apart from the rest:
- Australian based technical support
- Experienced telecommunications engineers
- Custom-built phone solutions
- Cloud and on-premise expertise
- National deployment capability
- 24/7 monitoring
- Rapid fault response
- Business continuity planning
- Number porting assistance
- Ongoing maintenance and support
We don’t sell one-size-fits-all phone systems. Every solution is designed around your business operations, growth plans and communication requirements.
Ready To Upgrade Your Business Phone System?
Whether you’re replacing an ageing PBX, moving to cloud communications or opening a new office, Telnetworks can design a reliable business phone solution tailored to your organisation.
Our specialists will assess your current communications, recommend the most suitable technology and provide a fully managed implementation with ongoing Australian technical support.
Request a free consultation today and discover how a modern business phone system can improve productivity, customer service and business continuity.