Frequently Asked Questions
Telnetworks Head office is located in the St Kilda Road precinct of Melbourne, Australia. We have several branch offices in Sydney and Brisbane to service our clientele in these states.
For all non-urgent faults, please send us an email to support@telnetworks.net.au.
If your service is degraded and affecting multiple users and is critical to the uptime of your business our technicians are available 24/7/365. Please call +61 3 9999 1717 from Australia or +64 42 810 408 and our network engineers will assist instantaneously.
Our Level 1 technicians & Network Engineers operate 24/7/365.
Outside standard business hours, our technicians only service critical network issues and outages. Standard Level 1 support requests are serviced during standard business hours.
All Telnetworks Network Maintenance is conducted outside business hours – normally during the hours of 12AM to 6AM AEST. We will always provide written notification, to our customers, who are affected by Network Maintenance & Outage schedules.
To view the status of our Networks & Data Centers please view the Network Status Page