Call Us 24x7
1300 700 077
+ 61 3 8373 7788
Write To Us
info @ telnetworks.net.au
Suite 603, Level 6,
370 St Kilda Road
Melbourne VIC 3004
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Frequently Asked Questions
Where is Telnetworks Located?
Telnetworks Head office is located in the St Kilda Road precinct of Melbourne, Australia. We have several branch offices in Sydney and Brisbane to service our clientele in these states.
How do I report a fault on my service?
For all non-urgent faults, please send us an email to firstname.lastname@example.org.
If your service is degraded and affecting multiple users and is critical to the uptime of your business our technicians are available 24/7/365. Please call 1300700077 and our network engineers will assist instantaneously.
What are the Operational Hours of Telnetworks Technicians?
Our Level 1 technicians & Network Engineers operate 24/7/365.
Outside standard business hours, our technicians only service critical network issues and outages. Standard Level 1 support requests are serviced during standard business hours.
How do I see if we are affected by a Network Outage?
All Telnetworks Network Maintenance is conducted outside business hours - normally during the hours of 12AM to 6AM AEST. We will always provide written notification, to our customers, who are affected by Network Maintenance & Outage schedules.
All current network outages can be viewed at netstat.telnetworks.com.au