Telnetworks

1300 700 077

Telnetworks

1300 700 077

1300 700 077

Telnetworks

Call Centre Telephone Systems

Complete Call Center Technology Solutions From One Technology Partner

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Design, install and support your complete call centre technology environment with Telnetworks.

We provide call center phone systems and complete technology solutions for call centres, contact centres, customer service operations and high-volume telephone environments.

Our expertise extends beyond the telephone system itself. Telnetworks can provide the voice, SIP, telecommunications, IT, network infrastructure, structured data cabling and ongoing IT support required to build and operate a modern call centre.

We support call centre technologies including GeneSys and other call centre platforms, and can work with your existing technology or help design a new environment.

From the telephone numbers and SIP trunks entering your building, through to the network cabling, switches, computers, IP phones, call centre technology and ongoing IT support, Telnetworks can provide a coordinated technology solution.

One technology partner. One coordinated solution.

Call Centre Phone Systems

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SIP Trunks & VoIP

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Call Centre Platforms

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Network Infrastructure

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Data Cabling & Wi-Fi

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IT Support

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A call centre depends on far more than its telephone system.

Your agents need reliable computers, network connectivity, phones or headsets, internet access and business applications. Your call centre platform needs to communicate reliably with the telephone network. Your building needs appropriate data cabling and network infrastructure. Your IT environment needs to be maintained and supported.

If one part of that environment fails, your agents may be unable to work.

Telnetworks brings these technology disciplines together.

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One Stop Solutions Provider for Call Centres

Telephone System

Your call centre phone system provides the core voice communications platform for your agents.

Depending on your requirements, this can include VoIP, SIP trunks, IP telephone systems, softphones, call queues, call routing, IVR, business numbers and other call management functionality.

Telnetworks can provide and configure the telecommunications services required to connect your call centre to customers and the public telephone network.

Call Center Technology

Your call centre may use GeneSys or another contact centre platform to manage agents, queues, customer interactions, reporting and other functions.

Telnetworks can work with your selected call centre technology and provide the underlying telecommunications and network environment required for the platform.

We don’t require every customer to use a single proprietary call centre platform.

If you already have a call centre system, we can assess the existing environment and determine the telephone, network and connectivity requirements.

SIP Trunks & VoIP

Modern call centres often require significant telephone capacity to handle simultaneous inbound and outbound calls.

Telnetworks can provide SIP trunking and business VoIP services for compatible call centre environments.

SIP can provide the connection between your call centre telephone platform and the public telephone network, supporting inbound and outbound business calling.

The appropriate SIP configuration depends on your call volumes, number of agents, platform and operational requirements.

Telephone Numbers & DID's

Your customers need reliable ways to contact your call centre.

Telnetworks can provide and manage Australian business telephone numbers, including geographic numbers, 1300 numbers, 1800 numbers and Direct Inward Dialling (DID) numbers, subject to service availability and eligibility.

If you are moving an existing call centre from another telecommunications provider, eligible numbers can generally be transferred through number porting.

Telnetworks manages the number porting process and can coordinate the migration of existing numbers to your new telephone service.

Our call centre technology solutions include:

  • Call center phone systems
  • Business VoIP
  • SIP trunks
  • Call centre telephone connectivity
  • GeneSys and other call centre technologies
  • Business telephone numbers
  • CAT-A and CAT-C number porting
  • IP phones and SIP devices
  • SIP softphones
  • Call centre network infrastructure
  • Structured data cabling
  • CAT5e, CAT6 and CAT6A cabling
  • Fibre optic cabling
  • Network cabinets and server racks
  • Network switches
  • Business Wi-Fi
  • Internet and NBN connectivity
  • Computer and network infrastructure
  • IT technical support
  • Managed IT services
  • Network maintenance
  • Cyber security and network monitoring
  • Hardware procurement
  • Remote IT support
  • On-site technical support
  • Office and commercial technology fit-outs

 

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Laptop and telephone headset illustrating Telnetworks VoIP communications
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The Network Infrastructure Behind Your Call Center

A call centre needs a reliable physical network infrastructure.

Every agent workstation, IP telephone, computer, wireless access point, printer and network device depends on your underlying network.

Telnetworks provides commercial data and network cabling for call centres, from additional data points through to complete structured cabling installations and commercial technology fit-outs.

Our cabling services include –

  • CAT5e cabling
  • CAT6 cabling
  • CAT6A cabling
  • Fibre optic cabling
  • Agent workstation data points
  • IP phone data points
  • Network cabinets
  • Server racks
  • Patch panels
  • Cable management
  • Communications cabling
  • Network equipment
  • Wi-Fi access point cabling
  • AV cabling
  • Cable testing and certification
  • Cable fault finding and repairs
  • Office relocation cabling
  • New call centre fit-outs

We can design, install, test and document your network cabling infrastructure around the layout and requirements of your call centre.

Business Grade Internet Connectivity Solutions

A call centre requires dependable connectivity for both voice and data.

Telnetworks is an accredited Internet Services Provider of Fiber Internet and services through the National Broadband Network (NBN). After assessing your bandwidth and connectivity requirements, we can provide a business internet solution scoped around your requirement.

For complex and mission critical call centres, we can also build redundant internet infrastructure through multiple network carriers across Australia.

We handling the provisioning and installation of the services from end-to-end, and can also assist in the configuration of your internal firewalls and routers to work optimally.

Call Center Remote Agents and Multi-Site Configurations

Modern call centres can include employees working from different locations.

Depending on the call centre platform and network architecture, agents may connect using:

  • IP phones
  • SIP softphones
  • Laptops
  • Desktop computers
  • Headsets
  • Other compatible devices

Telnetworks can provide the telecommunications, IT and network services required to support remote working environments.

This allows your call centre technology to extend beyond a single physical office where the underlying systems support remote agents.

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One Technology Partner For Voice, Data, Networks, Tech Support, Software, Equipment & Deployment

Voice – Business phone systems, VoIP, SIP trunks and telephone numbers.

Call Centre Technology & Software – GeneSys and other compatible call centre platforms and technologies.

IT – Business IT support, network support, computers, servers and applications.

Network – Network infrastructure, Wi-Fi, connectivity and network engineering.

Cabling & Infrastructure – Structured data cabling, CAT6, CAT6A, fibre, racks, patch panels and office fit-outs.

Ongoing Support – IT support, network maintenance, telephone support and managed IT services.

Your call centre depends on more than a telephone system.

It depends on reliable voice services, telephone numbers, internet connectivity, network infrastructure, structured cabling, computers, applications and ongoing IT support.

Telnetworks can bring these technology requirements together under one provider.

From GeneSys and other call centre technologies to VoIP, SIP, IT support, managed IT, network infrastructure and structured data cabling, Telnetworks can help design and support the technology environment your call centre depends on.

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Let’s Build Your Call Center Solution

Voice. IT. Network. Cabling. Connectivity. Support.

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