Business Telephones for your Unique Requirements
Simple. We build & supply Telephone Systems. Be it 1 handset or 100 handsets with one small office or a multi-national organisation with multiple offices – We analyse your specific telephony requirements and build a customised telephone solution to match your unique requirements.
No solution is too small or too big for our team.
We can support phone systems on any type of technology – NBN – Fibre – ADSL – PSTN – Wireless
Indefinitely Connected. Anywhere.
Communication is key for any business – Your business cannot afford to be missing calls or experiencing poor call quality. A robust & reliable telephone system plays an integral part to the success of any business.
Our business phone systems are built to perfection. We rigorously test our equipment before deployment at your premises. We continuously test your telephone equipment to ensure uptime & customer satisfaction.
Your phone system is workable from any location. You can connect to your phone system from your laptop, mobile or by using the traditional handsets at your office. Ask us how.
Cloud Phone Systems
No Hardware. No Configurations. No rewiring. Just Plug & Play
A phone system with all the bells & whistles hosted at our data centres.
Very Simple – No expensive hardware & a jungle of cables at your office – Just one cord connected to your telephone handset and the telephone rings! No complex configurations or knowledge required – just pick up the handset & dial.
Our technicians will install & maintain your handsets end to end. We provide ongoing free technical support for all our handsets we provide and will replace any faulty handsets at no cost to you.
We will install & configure the handsets FREE and no costs to you – and re-cable your office to suit a cloud phone system at no cost to you.
Telnetworks Phone System Features
BYO numbers - free
You won't lose your numbers when you switch to us. We can transfer your numbers to our network at no cost to you
24/7/365 Support
We are available to fix any problems at all times of the day or night
IVR Attendant
Greet callers with an interactive welcome menu & Options for Each Team (eg. Press 1 for Sales, Press 2 for Accounts)
Plug-and-play handsets
Choose from our range of pre-configured handsets. Plug-and-play simplicity makes setup and relocation a breeze.
Multiple Divert Locations
Divert to a mobile, and optionally, setup a chain of diversions (to other mobiles and landlines) if that number rings out.
Voicemail-to-Email
All your voicemails are automatically emailed to you as audio files (.WAV format). Never miss a voicemail again.
Group Number
Assign your staff to a particular group (eg. Sales team) and setup a number that rings all group members.
Call Reporting & Logs
Our Team can provide you with call reports of all inbound/outbound call statistics grouped by any matrix
Whitepages listing
Update your business phone number and office location in the whitepages.
Conference Rooms
Setup a conference room, where staff and customers can dial in and have a group conference call
Business Productivity
Increase Productivity & Increase Customer Satisfaction
Remote Call Pickup
Intercept an incoming call going to another user & pick up the call keeping your clients always satisfied
Call Park & Pickup
Put an existing call on Park or 'Hold' and pick it up from another extension
Call & Message Waiting
While on a call you will hear a beep to indicate another call or new voicemail message
Contact Directory
Store contacts on your phone handsets or have a global address book which automatically deploys to your phones
Call Transfer
Perform transfers of active calls from one handset to another or a group of users
Staff Extensions
Have unique extension numbers for staff members across your office. Each extension can be your handset or laptop
Call Forwarding
When your line is busy, call forwarding directs your incoming calls to a different number (instead of voicemail).
Speed Dial
One button to call your favorite numbers - be it a staff member or a group of staff or your favorite supplier
Call Mute
Press the 'mute' button on our handsets to pause the caller from hearing your voice
Phone Monitoring
Set keys on your phone to show the status of another users line to show if busy or available
Call hold
Place calls on hold, and retrieve from hold, at the touch of a button. Callers hear 'hold' music until retrieved or transferred.
Do not Disturb
Set your phone or handset to go in to silence mode - where you are not disturbed with any calls or notifications
Never Miss A Call
Phone System Call Flows to Make the Most of Every Incoming Call
Simultaneous Rings
Create a custom ringing pattern. Have calls to ring a group of staff, either one-by-one, or all at the same time.
State-Based Routing
Automatically route incoming calls to the appropriate State office. e.g. All NSW calls to NSW office & so on.
Time of Day Routing
Based on the time of day & day of week direct calls or play certain voicemail messages
Always Available Phone
Don't lose calls to the 'busy' tone. If your line is busy, calls can be setup to overflow to other lines, numbers or handsets.
Sales Engine
Your Phone System as a Sales Funnel to Cross & Upsell
Messages on hold
Instead of generic music, use the time 'on hold' to advertise your other products & services and incentivise your customers or potential leads
Music on Hold
Completely customise what music or greetings your callers hear while 'on hold'. Our systems can be configured to pay anything
One Single Number
Have a selected landline number show as the caller ID whenever someone from your office calls outside the company.
Incoming Caller ID
See who is calling before you pick up. The external users caller ID is displayed for all calls.
