Business Telephone Systems
Reliable Business Phone Systems
VoIP & Cloud Communications
Telnetworks provides business phone systems, VoIP and cloud-based telephone solutions for Australian businesses.
Whether you need a phone system for a small office, multiple locations, remote employees or a larger organisation, Telnetworks can design a communications solution around the way your business actually handles calls.
Australian Based Support
Tailored Solutions for Your Business
Ongoing Technical Support
VoiP Business Phone System Experts
A business phone system manages how telephone calls enter, leave and move through an organisation.
Modern business phone systems generally use VoIP (Voice over Internet Protocol) and SIP technology rather than relying entirely on traditional telephone lines.
A properly configured business phone system can provide individual extensions, departments, call queues, automated attendants, voicemail, call forwarding and other features while allowing employees in different locations to operate as part of the same telephone environment.
Telnetworks can design the system around your number of employees, call volumes, locations and operational requirements.
Our business phone system solutions can include IP desk phones, cloud PBX services, SIP connectivity, business telephone numbers, call routing, IVR, voicemail, call queues, softphones and number porting.
Business Phone System Features
IVR & Auto Attendant
An Interactive Voice Response (IVR) or auto attendant answers incoming calls and provides callers with menu options. For example: Press 1 for Sales, Press 2 for Accounts, Press 3 for Technical Support. Calls can then be automatically routed to the appropriate person, department or call queue.
Call Queues
Call queues hold incoming callers when staff are already handling other calls. Queue announcements, music on hold, overflow destinations and other behaviour can be configured according to your business requirements.
Ring Groups
A ring group allows an incoming call to ring multiple extensions. Depending on the configuration, extensions can ring simultaneously or according to a predefined sequence.
Time-of-Day Routing
Incoming calls can follow different routes depending on the time or day. Your business can have different call handling for business hours, after-hours, weekends, public holidays and special closures.
Voicemail to Email
Voicemail messages can be delivered to nominated email addresses, allowing employees to receive and review messages without accessing a physical telephone.
Call Forwarding
Calls can be forwarded to another extension, mobile number, office, call queue or other destination according to predefined rules.
Conference Calling
Business phone systems can provide conference-call functionality for conversations involving multiple participants.
Call Reporting
Call records can help businesses understand incoming and outgoing call activity, call duration and other telephone usage information available through the selected platform.
Cloud Business Phone Systems
A cloud business phone system moves much of the traditional telephone-system functionality away from an on-premises PBX and onto a hosted communications platform.
Your employees can still use physical IP desk phones, while authorised users may also be able to use compatible desktop or mobile softphones.
Cloud phone systems are particularly useful for businesses with multiple offices, remote employees, hybrid workers, growing teams, staff who regularly relocate between offices, and employees who need access to their business extension away from their desk.
Because extensions are not necessarily tied to one physical telephone line or office, a cloud platform can make adding, moving and managing users considerably easier.
IP Desk Phones for Business
IP desk phones provide the familiar experience of a traditional office telephone while connecting to a modern IP-based business phone system.
Depending on the selected handset and system, users may have access to programmable function keys, directories, call transfer, conferencing, speakerphone, headset support and presence information.
Telnetworks can supply and provision compatible IP handsets as part of a complete business phone system deployment. Phones can be configured for individual users and extensions before installation, helping simplify deployment at the customer premises.
Business Softphones for Remote & Hybrid Workers
A softphone is an application that allows a compatible computer, smartphone or tablet to operate as a telephone extension.
Employees can make and receive business calls using their assigned extension without necessarily being beside their office desk phone.
Softphones are particularly useful for remote employees, hybrid workers, travelling staff, mobile employees and employees working between multiple offices.
A softphone can operate alongside a physical desk phone where the selected business phone platform supports that configuration.
Multi-Site Business Phone Systems
Businesses operating from multiple locations do not necessarily need completely separate telephone systems at every office.
A cloud or IP-based business phone system can connect employees across multiple sites into a common communications environment.
For example, a Melbourne employee may be able to transfer a caller directly to an extension in another office without asking the customer to hang up and dial another telephone number.
Centralised call routing can also allow organisations to manage incoming calls across several locations. This can provide customers with a more consistent telephone experience while simplifying communications between employees.
Business VoIP Phone Systems
VoIP means Voice over Internet Protocol. It allows telephone calls to be carried over IP networks instead of relying solely on traditional telephone infrastructure.
For a business, VoIP can provide much more than simply making telephone calls over the internet.
A business VoIP environment can support extensions, call queues, automated attendants, voicemail, conference calling, softphones, call forwarding and multi-site communications from a centrally managed platform.
Telnetworks provides and supports business VoIP solutions for organisations ranging from small offices through to more complex multi-site environments.
Business Phone Systems Designed Around Your Organisation
There is no single telephone configuration that suits every business.
A small professional office may need only a few extensions, voicemail and an auto attendant. A larger organisation may require multiple departments, queues, complex call routing, several locations, remote users and detailed administration.
Telnetworks designs business phone systems around the number of users, locations, incoming call volumes, departments, remote-working requirements, existing numbers and expected growth.
This assessment allows the telephone system to be designed around actual business requirements rather than simply supplying a collection of handsets.
Keep Your Existing Business Phone Numbers
In many cases, existing business telephone numbers may be transferred to a new service provider through a process known as number porting, subject to number type, ownership, service status and carrier eligibility.
Telnetworks can assist with porting many types of Australian business telephone numbers, including eligible geographic and inbound numbers.
A number-porting assessment should be completed before cancelling existing telephone services.
Important: businesses should generally avoid cancelling an existing telephone service before the associated number port has been completed.
Business Telephone Numbers
Telnetworks can provide telephone-number services to support new and existing business phone systems.
Depending on availability and requirements, this may include geographic business numbers, Direct In-Dial numbers, 1300 numbers, 1800 numbers, existing number porting and additional numbers for departments or locations.
Telephone numbers can then be routed according to your business requirements.
Moving Office? Take Your Business Phone System With You
Moving premises can be significantly easier with an IP or cloud-based business phone system.
Instead of rebuilding an entirely separate telephone environment at the new office, existing users, extensions and call-routing configurations may be able to move with the organisation.
Telnetworks can assist with planning the communications component of an office relocation, including handset deployment, extension configuration and telephone-number migration.
Planning the telephone migration before the move helps reduce disruption when employees arrive at the new premises.
Replacing an Older Business PBX
Many businesses continue to operate older PBX equipment long after the original system has become difficult to maintain.
Common reasons businesses consider replacing an older telephone system include ageing or unsupported PBX hardware, difficulty sourcing replacement handsets, limited remote-working functionality, expensive moves/additions/changes, separate systems at multiple offices, limited call-routing capability, dependence on legacy telephone services and increasing maintenance requirements.
A modern IP or cloud-based business phone system can consolidate many of these functions into a more flexible communications platform.
Telnetworks can assess your existing telephone environment before recommending a migration approach.
Why Choose Telnetworks for Business Phone Systems?
Telnetworks provides business telecommunications solutions for Australian organisations.
Our business phone system services can cover the complete deployment lifecycle: business phone system design, cloud PBX solutions, business VoIP, SIP services, IP desk phones, softphones, telephone numbers, number porting, IVR and auto attendants, call queues, ring groups, voicemail, multi-site configurations, remote-user extensions, system configuration, deployment and ongoing technical support.
The objective is straightforward: provide a business telephone environment that employees can use easily and that can adapt as the organisation changes.
Business Phone Systems
Frequently Asked Questions
What is the difference between VoIP and a business phone system?
VoIP is the technology used to carry voice communications over IP networks. A business phone system is the broader platform that manages extensions, telephone numbers, call routing, voicemail, queues, IVR and other communications functions. A modern business phone system will often use VoIP as its underlying voice technology.
Can I keep my existing business phone numbers?
Existing business numbers can often be ported to a new provider, subject to eligibility and number ownership. The numbers should be assessed before existing telephone services are cancelled.
Can employees work from home using the business phone system?
Yes, depending on the selected platform. Remote employees may use compatible IP phones or softphones while remaining part of the organisation’s business telephone environment.
Can we use desk phones and softphones together?
Many modern business phone platforms support both IP desk phones and softphone applications. The exact configuration depends on the selected platform and licensing.
Can one business phone system support multiple offices?
Yes. Cloud and IP-based business phone systems can support users across multiple locations and allow calls to be transferred between extensions at different sites.
Can calls automatically go somewhere else after hours?
Yes. Time-of-day routing can direct incoming calls to different destinations during business hours, after-hours, weekends and holidays.
What happens to calls when everyone is busy?
Incoming calls can be placed into a call queue, forwarded to another destination, sent to voicemail or handled according to other predefined routing rules.
Can we add more extensions later?
Modern cloud and IP-based systems are generally designed to allow additional users and extensions to be added as the organisation grows, subject to platform capacity and licensing.
Does Telnetworks provide the phones as well as the phone system?
Telnetworks can supply compatible IP handsets and configure them as part of a business phone system deployment.
Can Telnetworks help replace an existing PBX?
Yes. Telnetworks can review an existing telephone environment, determine number-porting and user requirements, and plan migration to a suitable modern business phone system.
Ready To Upgrade Your Business Phone System?
Whether you’re replacing an ageing PBX, moving to cloud communications or opening a new office, Telnetworks can design a reliable business phone solution tailored to your organisation.
Our specialists will assess your current communications, recommend the most suitable technology and provide a fully managed implementation with ongoing Australian technical support.
Request a free consultation today and discover how a modern business phone system can improve productivity, customer service and business continuity.