Telnetworks
Website Terms of Use
These Website Terms of Use (“Terms”) govern your access to and use of the Telnetworks website located at https://www.telnetworks.com.au (“Website”).
The Website is operated by Telnetworks (“Telnetworks”, “we”, “us” or “our”).
By accessing or using the Website, you agree to be bound by these Terms.
If you do not agree with these Terms, you should not use the Website.
About Telnetworks
Telnetworks provides information technology, telecommunications, networking and related technology services to businesses, government organisations and corporate customers in Australia
Our services may include, among other things:
- managed IT services and technical support;
- network engineering and infrastructure services;
- business telephone, VoIP and SIP services;
- NBN and broadband internet services;
- DNS and name server hosting;
- domain name and web hosting services;
- data centre and server services;
- cybersecurity services; and
- other information technology and communications solutions.
Information about our services published on the Website is provided for general information and does not, by itself, constitute an offer to provide services.
Specific services are subject to the applicable service agreement, order, quotation, service description, Standard Form of Agreement, acceptable use policy or other contractual terms that apply to those services.
Use of Telnetworks Website
You may use the Website for lawful purposes and in accordance with these Terms.
You must not:
- use the Website for any unlawful, fraudulent or malicious purpose;
- interfere with or attempt to interfere with the operation or security of the Website;
- introduce viruses, malware or other harmful code;
- attempt to gain unauthorised access to the Website, its systems or networks;
- scrape, harvest or systematically collect information from the Website without our prior written consent;
- use automated systems to access the Website in a manner that places an unreasonable load on our systems;
- impersonate another person or entity;
- use the Website to transmit or distribute material that is unlawful, threatening, defamatory, obscene or otherwise inappropriate; or
- do anything that may damage, disable, overburden or impair the Website or our systems.
We may suspend or restrict access to the Website where reasonably necessary for security, maintenance, operational or other legitimate business reasons.
Website Information
We endeavour to ensure that information published on the Website is accurate, current and useful. However, information on the Website may change from time to time and may contain errors, omissions or inaccuracies.
To the maximum extent permitted by law, we do not warrant that:
- the Website will always be available or uninterrupted;
- the Website will be free from errors or defects;
- information on the Website will always be current or complete; or
- the Website or its servers will always be free from viruses or other harmful components.
You should contact us directly before relying on information on the Website for a significant business, technical, financial or other decision.
Services And Pricing
Descriptions of Telnetworks products and services on the Website are provided for general information only.
Prices, specifications, availability, inclusions, exclusions and service features may change without notice.
A service will only be provided to you in accordance with the applicable agreement, order, quotation or other contractual arrangement accepted by Telnetworks.
Nothing on the Website limits or replaces any specific agreement between you and Telnetworks.
Quotes and Enquiries
Submitting an enquiry, contact form, service request or other request through the Website does not create a contract between you and Telnetworks.
Any quotation or proposal issued by Telnetworks will be subject to its stated terms and conditions and any applicable service agreement.
We reserve the right to correct errors in quotations, pricing or service information.
Intellectual Property
Unless otherwise stated, all content on the Website is owned by or licensed to Telnetworks and is protected by applicable intellectual property laws.
This includes, without limitation:
- text and written content;
- logos and branding;
- graphics and images;
- photographs;
- website design and layout;
- software and code;
- videos and other media;
- documents and downloadable materials; and
- trademarks and other intellectual property.
You may view and print reasonable portions of the Website for your personal or internal business use, provided that you do not remove copyright, trademark or other proprietary notices.
You must not reproduce, modify, distribute, publish, commercially exploit or otherwise use Website content without our prior written permission, except where permitted by law.
Telnetworks Trademarks
“Telnetworks” and associated logos, names and branding are trademarks or trade names of Telnetworks or its relevant licensors.
You must not use our trademarks, branding or logos without our prior written consent, except where permitted by law.
Please see trademark information on IP Australia.
Third-Party Websites And Services
The Website may contain links to websites, platforms or services operated by third parties.
These links are provided for convenience only. Telnetworks does not control and is not responsible for the content, availability, security, privacy practices or terms of third-party websites or services.
Your use of a third-party website or service is subject to that third party’s terms and policies.
The inclusion of a link does not constitute an endorsement, recommendation or representation that Telnetworks has any relationship with the third party, unless expressly stated otherwise.
Third-Party Products And Technologies
Telnetworks may refer to or provide information about third-party products, platforms, networks, software or technologies.
Third-party names and trademarks remain the property of their respective owners.
Telnetworks does not necessarily endorse or guarantee the performance, availability, security or suitability of third-party products or services.
User Submissions And Communications
If you submit information, material, feedback or other content to Telnetworks through the Website, you represent that you have the right to provide that material to us.
You must not submit material that:
- infringes another person’s intellectual property or other rights;
- contains malicious software;
- is unlawful, defamatory, misleading or fraudulent; or
- breaches any applicable law or regulation.
You grant Telnetworks permission to use information you provide to us to the extent reasonably necessary to respond to your enquiry, provide requested services, improve our Website or services, or otherwise deal with your request.
Personal information will be handled in accordance with our Privacy Policy.
Privacy
Your privacy is important to us.
Our collection, use, storage and disclosure of personal information is governed by our Privacy Policy and applicable Australian privacy laws.
By using the Website, you acknowledge that information may be collected and handled in accordance with our Privacy Policy.
Privacy Policy: Our Privacy Policy is available to view here.
Cookies and analytics
The Website may use cookies, analytics tools and similar technologies to operate the Website, understand how visitors use the Website, improve our services and website experience, and support security and functionality.
You may be able to control or disable cookies through your browser settings. Some Website functionality may not operate correctly if certain cookies are disabled.
Security
You acknowledge that no internet transmission or online system can be guaranteed to be completely secure.
While we take reasonable measures to protect the Website and our systems, we do not guarantee that the Website will be immune from unauthorised access, malicious activity or other security incidents.
You are responsible for maintaining appropriate security on devices and systems that you use to access the Website.
Availability And Maintenance
We may modify, suspend or discontinue all or part of the Website at any time.
The Website may occasionally be unavailable because of maintenance, upgrades, technical issues, telecommunications failures, third-party services, security incidents or circumstances outside our reasonable control.
We will endeavour to restore affected services within a reasonable period where practicable.
Disclaimer
To the maximum extent permitted by law, the Website and its content are provided on an “as is” and “as available” basis.
Except where expressly provided otherwise or required by law, Telnetworks makes no representations or warranties regarding the Website, including its availability, accuracy, completeness, suitability or fitness for a particular purpose.
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under applicable law, including the Australian Consumer Law.
Limitation of liability
To the maximum extent permitted by law, Telnetworks will not be liable for any loss, damage, cost or expense arising directly or indirectly from:
- your use of, or inability to use, the Website;
- reliance on information contained on the Website;
- interruptions or failures affecting the Website;
- viruses, malware or other harmful code;
- unauthorised access to systems or information; or
- your use of third-party websites or services accessed through the Website.
This limitation does not apply to liability that cannot lawfully be excluded or limited.
Nothing in these Terms excludes, restricts or modifies any rights or remedies available to consumers under the Australian Consumer Law or any other applicable law.
Where liability can lawfully be limited, Telnetworks’ liability will be limited to the extent permitted by law.
Indemnity
To the maximum extent permitted by law, you agree to indemnify Telnetworks and its officers, employees and contractors against claims, losses, liabilities, costs and expenses arising from your unlawful use of the Website, your breach of these Terms, or your infringement of another person’s rights.
This clause does not apply to the extent that the relevant loss or liability was caused by Telnetworks’ own negligence, misconduct or breach of applicable law.
Complaints and customer rights
If you have a complaint about a Telnetworks service or your dealings with us, please contact Telnetworks so that we can investigate and attempt to resolve the matter.
For telecommunications services, additional complaint-handling rights and processes may apply under applicable telecommunications laws, industry codes and standards.
Nothing in these Terms limits your right to access an applicable external dispute resolution process, including the Telecommunications Industry Ombudsman where eligible.
Changes To These Terms
We may update these Terms from time to time.
When we make changes, we may publish the updated version on the Website and update the “Last updated” date at the top of these Terms.
Your continued use of the Website after updated Terms are published constitutes acceptance of the updated Terms, to the extent permitted by law.
Changes to the contractual terms governing a Telnetworks service will be dealt with in accordance with the applicable service agreement and any mandatory legal or regulatory requirements.
Governing Law
These Terms are governed by the laws of Victoria, Australia.
You agree to submit to the courts and tribunals of Victoria, Australia and courts competent to hear appeals from them, subject to any applicable mandatory rights or jurisdictional requirements.
Severability
If any provision of these Terms is held to be invalid, unlawful or unenforceable, that provision will be read down to the extent necessary or, if it cannot be read down, severed from these Terms.
The remaining provisions will continue to operate to the fullest extent permitted by law.
No waiver
A failure or delay by Telnetworks to exercise a right under these Terms does not constitute a waiver of that right
Entire agreement
These Terms govern your use of the Website.
They do not replace or override any separate agreement governing Telnetworks products or services. Where you purchase or use a Telnetworks service, the terms applicable to that service will apply to the extent of any inconsistency.
Contact Us
If you have questions about these Terms, please contact us.
Telnetworks Pty Ltd
Suite 603, Level 6
370 St Kilda Road
Melbourne VIC 3004
Australia
Telephone: 1300 700 077 (International: +61 3 8373 7788)
Email: info@telnetworks.net.au