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Work From Home Phone Systems

Professional Business Phone Systems
For Employees Working From Home

flexible Work From Home phone systems
Work From Wherever You Like

Keep your business connected wherever your team works with a work from home phone system from Telnetworks.

Our cloud-based business phone systems allow employees to make and receive business calls from home using a laptop, desktop computer, smartphone, tablet or IP telephone. Staff can use their normal business extension, access business phone system features and communicate with customers without being physically located in the office.

Whether you have one employee working remotely or an entire team operating across different locations, Telnetworks can design and deploy a remote work phone system around your business requirements.

Your office phone system doesn’t have to stop at the office.

Work From Home. Stay Connected To Your Business

Our cloud based business telephone systems gives remote employees the same professional communication capabilities they have in the office.

With a Telnetworks work from home phone system, your staff can:

  • Make and receive business calls from home
  • Use their existing business extension remotely
  • Receive calls to their normal business number
  • Transfer calls to colleagues
  • Make internal extension-to-extension calls
  • Access voicemail
  • Use caller ID
  • Forward and divert calls
  • Participate in conference calls
  • Use business call routing and ring groups
  • Connect using a laptop, smartphone or IP handset
  • Present the company’s business number when making outbound calls

Your customers don’t need to know whether your employee is sitting in the office, working from home or traveling.

What Is A Work From Home Phone System?

A work from home phone system is a business telephone system that allows employees to access their company’s phone system remotely over an internet connection.

Instead of connecting a telephone extension exclusively to a physical office, cloud and VoIP technology allows the extension to operate from virtually anywhere with a suitable internet connection.

For a remote employee, this can mean installing a SIP softphone on their computer or smartphone, connecting an IP telephone at their home office, or using a combination of devices.

The employee can then use their business telephone extension without requiring a traditional telephone line to be installed at their home.

Telnetworks can configure the remote connection to work as part of your existing business telephone system, allowing your office-based and remote employees to operate on the same platform.

Working From Home Remote Working Telephone System Cloud Communications

Turn A Laptop Or Smartphone Into A Business Phone

One of the simplest ways to connect remote employees is with a SIP softphone.

A SIP softphone allows a laptop, desktop computer, smartphone or tablet to operate as a business telephone. It connects to your business phone system over the internet and allows the user to make and receive calls using their business extension.

This means an employee can work from home without needing a traditional desk phone.

They can answer calls made to their business extension, make outbound business calls, transfer calls to colleagues and access other phone system features from their remote location.

Telnetworks provides an in-house built SIP softphone solution that can be deployed for individual remote workers or across an entire organisation.

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Work From Home Phone System Features

Telnetworks can configure a range of business telephone features for remote employees

Remote Business Extensions

Give remote employees their own business extension so they can communicate with colleagues and receive internal calls just like office-based staff

SIP Softphones

Turn laptops, computers, smartphones and tablets into business telephones using SIP softphone technology

Call Forwarding

Forward calls to another number when required, helping ensure important business calls are answered even when an employee is unavailable

Call Park & Transfer

Remote employees can transfer customers to colleagues or departments without requiring the caller to hang up and call another number

Voicemail To Email

Voicemails can be delivered to email as audio files, making it easier for remote employees to manage messages while working outside the office

Caller ID

Employees can identify incoming callers and manage calls professionally from their remote location

Outbound Caller ID

Outbound calls can be configured to display an appropriate business number rather than the employee's personal mobile number

Ring Groups

Incoming calls can be configured to ring multiple employees, including staff working remotely

Call Routing

Configure call flows based on employees, departments, locations, business hours and other requirements

Call Reporting

Businesses can monitor inbound and outbound call activity across their telephone system

Work From Home Phone Systems For Hybrid Businesses

Many Australian businesses now operate with employees working from different locations.

Some employees may work permanently from home. Others may work in the office on certain days and remotely on others. Salespeople and managers may also spend significant amounts of time traveling.

Your business telephone system needs to accommodate all of these working arrangements.

A cloud-based phone system allows your employees to use the same business communications platform regardless of their physical location.

Your employees can work:

From the office
Using traditional IP handsets connected to your business phone system.

From home
Using a SIP softphone, computer, smartphone or IP telephone.

While traveling
Using a smartphone or laptop to connect to their business extension.

Across multiple offices
Using a unified business telephone system with shared extensions and call routing.

This flexibility means your telephone system can adapt as your business changes.

One Business Phone System For Your Office And Remote Employees

Working from home doesn’t mean your employees need a separate telephone system.

A cloud-based business phone system can connect office employees and remote employees through the same telephone platform.

For example:

Call Flow From Customers → Main Business Number → Sales Team

The incoming call can be routed to:

  • An employee in the Melbourne office
  • An employee working from home
  • A salesperson traveling interstate
  • A manager using their mobile
  • Multiple employees simultaneously

Employees can remain connected through their individual extensions regardless of where they are working.

This creates a consistent telephone experience for your customers while giving your business the flexibility to support hybrid and remote working.

Keep Your Business Number When Employees Work From Home

One of the biggest advantages of a business phone system is maintaining a professional business identity regardless of where employees are working.

Instead of asking customers to call an employee’s personal mobile number, calls can continue to be directed through your business telephone system.

Employees can use their business extension while working remotely and, where configured, make outbound calls displaying the company’s business caller ID.

This means customers can continue contacting your business using the same numbers they already know.

Existing Business Numbers Can Usually Be Ported

If you’re replacing an existing telephone system, Telnetworks can assist with transferring eligible business numbers to the new service.

This can include geographic numbers, 1300 numbers, 1800 numbers and other eligible business services.

Number porting allows your business to modernise its telephone system without necessarily changing the telephone numbers your customers already use.

Your Existing Business Phone System May
Already Support Remote Working

If you already have a Telnetworks business telephone system, you may not need an entirely separate system for employees working from home.

Many cloud-based business telephone systems can support remote users through SIP softphones and other remote connectivity options.

Our technicians can assess your existing telephone system and determine how remote employees can be integrated into your current configuration.

If you’re replacing an older PBX or traditional telephone system, we can also design a new cloud-based solution incorporating remote working from the beginning.

How Does A Work From Home Phone System Work?

The basic process is straightforward.

1. Business Phone System

Your company’s telephone system manages your business numbers, extensions, call routing and telephone features.

2. Remote User

The employee is assigned a business extension and appropriate access to the telephone system.

3. Remote Device

The employee uses a SIP softphone, IP telephone, laptop, smartphone or another compatible device.

4. Internet Connection

The remote device connects to the telephone system over the internet.

5. Business Calls

The employee can make and receive calls using their business extension while working remotely.

The employee can therefore remain part of the company’s telephone system without needing to be physically connected to the office telephone network.

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The Experts in IP Telephony Solutions

Your business phone system should give your team the flexibility to work wherever business takes them.

Telnetworks provides cloud phone systems, VoIP and SIP services for Australian businesses, with solutions designed around your users, locations and communication requirements.

Ready to move your business phone system to the cloud?

Contact Telnetworks today to discuss your requirements and get a tailored recommendation.

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